Ethics of software malfunction + asking for refund

[pepper123]

I was playing on a site this morning and experienced a software malfunction. I was in a hand and had money in the pot. I was pretty sure I had the losing hand so I was trying to rebuy chips before I check/folded. Anyway, when I went to rebuy chips the client screwed up and the rebuy chips window got stuck. I couldn't complete any actions in the client and so I eventually timed out. The turn went check/check, I auto-checked the river and the guy bet like 1/3 pot and I was folded.

I took a screen shot and copied the hand history and sent them to the poker site.

So here's my question. What is the poker site's responsibility here? Say they look at the hand history and see that the other guy had the nuts so their software malfunction saved me money? Should they still be giving me money back?

[hallo!]

depends on if it was their fault (software bug) or your fault (other programs causing the crash etc.)

They may just give you tournament entries as a compensation, I dont think they will refund the money you had in the pot





What site?

[Josem]

cost to ask question: x

potential benefit: y

chance of site giving you money: z

i believe y * z > x


so you may as well ask the site.