Re: You\'re making an ass of yourself, sorry
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I walked inside and asked to see the branch manager, who knows me well. She wasn't there.
I asked the acting BM if I could deposit these poker winnings to my account. She of course said sure and started filling out a deposit slip.
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A branch manager is not going to elevate this issue as quickly as we need them to. As far as the regs go time is short and the solution to please you is so far away.
Maybe if you have a very large balance you may get heard, but otherwise at best it will wait for their monthly meeting, then maybe in a few weeks get passed off to risk management/compliance where best case they may try fitting it in at some point to ask questions of their service provider.
The problem is most financial institutions use a 3rd party service provider for plastic card transaction processing. So even if they wanted to, they couldn't just flip a switch
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