I'm in Vegas right now and I have no [censored] clue what I'm going to do, they basicly wash their hands clean of this and satisfy themselves with banning him from FTP. I need ideas/suggestions on what recourse I can take. I know the guilty person in real life and he's poor as [censored], what's my play?
Email history...
> Hello Colleen,
>
> Thanks for writing back.
>
> Firstly, I completely understand your frustration with this issue and
> will do everything within my power to help you with this situation.
>
> Player transfers are a unique situation, in that funds of high amounts
> are always being transferred from player to player on our site. We
> certainly have security measures when processing them as we take into
> account players relationship with one another, account information, and
> so on.
>
> When assessing your player transfer to joejean19 it is not in our right
> to email you in directly and ask you about the nature of the transfer
> without some sort of indication that something fraudulent has occurred.
>
> As you are aware of, XXXXXXXXXXX is your friend and you frequent his Poker
> Club often. You've initiated transfers to this player in the past
> before for a variation of amounts the last being for $6705.
>
> Your last big transfer prior to the events that transpired occurred on
> October 27, 2007 for $10,000.
>
> The transfers of XXXXXXX and XXXXXX did not seem out of the ordinary
> as it occurred with Joejean19 and was within a reasonable range of your
> latest transfers.
>
> We apologize that if you think that our measures are not secure for
> transfers, but please understand that player's are accountable for their
> own account security and who logs and plays on it.
>
> With all this being said, we have made the determination that Nez Gros
> is indeed guilty of accessing your account and other accounts from the
> Poker Club. His account has been appropriately dealt with and his
> business no longer welcome on our site.
>
> Colleen, once again, I'm sorry that this happened to you but Full Tilt
> Poker cannot shoulder the responsibility and reimburse funds from such
> events. If the funds were recoverable and not lost at the table, it
> would have been a different story, but unfortunately they were simply
> joyrided away on the tables to legitimate players.
>
> We hope you can understand this position of ours.
>
> In conclusion, your account will be closed as the hacker in this case
> changed your registered email address and possibly your account
> password. As such, you will need to create a new account with us,
> whereby we will transfer your FTP points to it. Please ensure that the
> account created is registered to this current email address that you are
> writing in from.
>
> Thanks for your patience, cooperation, and understanding.
>
> We hope to hear back from you soon.
>
> Regards,
>
> Kevin L
> Security and Fraud
> Full Tilt Poker
>
> ----------------------------------------------------------------------
> Please remember never to give out your password or enter
> account details over the Internet. Full Tilt Poker staff will
> never ask you for your password. For your security, always
> keep this information a secret.
>
> Learn, Chat, and Play with the Pros
> ----------------------------------------------------------------------
>
>
> Original Message Follows:
> ------------------------
>
> .hmmessage P { margin:0px; padding:0px } body.hmmessage { FONT-SIZE:
> 10pt; FONT-FAMILY:Tahoma } I nearly pointed out the fact that as a high
> volume player that only plays your site I think I should have some sense
> of security, is it not odd that someone completely depleats my account
> in 3 hours and not one question is asked? Very dissapointing coming from
> a "top online site" - maybe ill just go see david benyamine tomorrow in
> bobbys room and ask him for my money back so I can feed my kids that
> should work? How can someone flat out steal 50k from me and I have no
> recourse?
>
> > Date: Wed, 7 Nov 2007 18:16:11 -0800
> > From:
security@fulltiltpoker.com
> > To:
bikiniwaxftp@hotmail.com
> > Subject: RE: account hacked (KMM4281671I19928L0KM)
> >
> > Hello Colleen,
> >
> > Thanks for the email.
> >
> > First, thanks for your quick responses and cooperation.
> >
> > We can confirm that Nez Gros has previously logged into your main PC,
> we
> > sincerely encourage you to get your PC checked by a professional for a
>
> > keylogger on the system.
> >
> > However, we do notice that you logged into the Poker Club on September
>
> > 30, 2007 at 4:38 GMT time. As such, it is possible that you were
> > compromised then, but more than likely we suspect that your personal
> PC
> > has been compromised as Nez Gros logged into your main computer days
> > before the hack occurred.
> >
> > As of right now, we cannot fully confirm the guiltiness of Nez Gros,
> but
> > our preliminary evidence is very suggestive of this.
> >
> > We will keep you updated on this matter.
> >
> > Should you have any further information on this, please let us know.
> >
> > Appreciate your cooperation, patience, and understanding Colleen.
> >
> > Regards,
> >
> > Kevin L
> > Security and Fraud
> > Full Tilt Poker
> >
> > ----------------------------------------------------------------------
> > Please remember never to give out your password or enter
> > account details over the Internet. Full Tilt Poker staff will
> > never ask you for your password. For your security, always
> > keep this information a secret.
> >
> > Learn, Chat, and Play with the Pros
> > ----------------------------------------------------------------------
> >
> >
> > Original Message Follows:
> > ------------------------
> >
> > .hmmessage P { margin:0px; padding:0px } body.hmmessage { FONT-SIZE:
> > 10pt; FONT-FAMILY:Tahoma } The Original 6,7k transfer was made from my
>
> > laptop that i brought to the club, so yes i was there but didnt use
> one
> > of their PCs -
> >
> > XXXXXXXX is a dealer at the club and I'm 90% sure he's guilty of
> > this... because I cant seem to find the keylogger in question on my
> > laptop - that would mean it had to be on my PC and only a few people
> > have been on my PC and he's one of them.
> >
> > I'll have to check out my PC when I'm back in Montreal
> > > Date: Wed, 7 Nov 2007 17:35:47 -0800
> > > From:
security@fulltiltpoker.com
> > > To:
bikiniwaxftp@hotmail.com
> > > Subject: RE: account hacked (KMM4281488I19928L0KM)
> > >
> > > Hello Colleen,
> > >
> > > Thanks for writing back.
> > >
> > > Can you please explain what your relationship is to playerID: Nez
> Gros
> > >
> > > Can you recall the computer you logged into for the 6.7K transfer?
> Is
> > > this your own personal computer?
> > >
> > > From our records this transfer of $6.7K was made from the Poker Club
>
> > in
> > > question, yet you informed us that you have never logged into the
> > Poker
> > > Club. Please explain this discrepancy.
> > >
> > > We appreciate your understanding with this one and hope to hear back
>
> > > from you soon.
> > >
> > > Regards,
> > >
> > > Kevin L
> > > Security and Fraud
> > > Full Tilt Poker
> > >
> > >
> ----------------------------------------------------------------------
> > > Please remember never to give out your password or enter
> > > account details over the Internet. Full Tilt Poker staff will
> > > never ask you for your password. For your security, always
> > > keep this information a secret.
> > >
> > > Learn, Chat, and Play with the Pros
> > >
> ----------------------------------------------------------------------
> > >
> > >
> > > Original Message Follows:
> > > ------------------------
> > >
> > > .hmmessage P { margin:0px; padding:0px } body.hmmessage { FONT-SIZE:
>
> > > 10pt; FONT-FAMILY:Tahoma } the 6700 was made by me the day before i
>
> > left
> > > for vegas, the other two are not me.
> > >
> > > yeah i hope you guys get phone security so next time i lose 50k i
> can
> > > talk to someone
> > >
> > > > Date: Wed, 7 Nov 2007 17:07:44 -0800
> > > > From:
security@fulltiltpoker.com
> > > > To:
bikiniwaxftp@hotmail.com
> > > > Subject: RE: account hacked (KMM4281200I19928L0KM)
> > > >
> > > > Hello Colleen,
> > > >
> > > > Thanks for writing in.
> > > >
> > > > While we understand your frustration with the issue in question,
> > > please
> > > > be assured that Full Tilt Poker's security measures are not to
> blame
> >
> > > for
> > > > this incident.
> > > >
> > > > After a thorough review of your account, I can inform you of the
> > > > following information:
> > > >
> > > > 1) Your initial transfer of $6705 made to joejean19 on 11/4/2007
> > 4:41
> > > > GMT was from a computer that you have previously used in the past.
>
> > In
> > > > fact this computer appears to be your secondary computer, but once
>
> > > > seemed to be your primary computer. Please clarify whether this
> > > > transfer was initiated by you or not.
> > > >
> > > > 2) The following transfers of $19665 and $2858.10 were made on
> 11/5
> > > > 20:11 GMT time and 11/5 22:44 GMT from a computer which appears to
>
> > be
> > > > from the Poker Club in question. Again, please clarify whether
> these
> >
> > > > transfers were initiated by you or not.
> > > >
> > > > Colleen, please understand that Full Tilt Poker has security
> > measures
> > > in
> > > > place, no hacker compromised into our system. What occurred here
> > > > appears to be a personal computer security problem, perhaps within
>
> > the
> > >
> > > > Poker Club. Full Tilt Poker is not responsible for ensuring the
> > > > security of each players own personal security.
> > > >
> > > > Please again be assured that this is not a random person who
> > attacked
> > > > your system, this appears to be a calculated attack on the Poker
> > club
> > > > and on your account using keylogger system viruses and the like.
> > > >
> > > > Unfortunately, Full Tilt Poker does not offer phone support at
> this
> > > > time, but it is something we are looking into going forward for
> our
> > > > customers.
> > > >
> > > > We appreciate your understanding with this matter and look forward
>
> > to
> > > > hearing from you soon.
> > > >
> > > > Kind Regards,
> > > >
> > > > Kevin L
> > > > Security and Fraud
> > > > Full Tilt Poker
> > > >
> > > >
> > ----------------------------------------------------------------------
> > > > Please remember never to give out your password or enter
> > > > account details over the Internet. Full Tilt Poker staff will
> > > > never ask you for your password. For your security, always
> > > > keep this information a secret.
> > > >
> > > > Learn, Chat, and Play with the Pros
> > > >
> > ----------------------------------------------------------------------
> > > >
> > > >
> > > > Original Message Follows:
> > > > ------------------------
> > > >
> > > > .hmmessage P { margin:0px; padding:0px } body.hmmessage {
> FONT-SIZE:
> >
> > > > 10pt; FONT-FAMILY:Tahoma } Yes he runs a poker club, about 20-25
> > > players
> > > > a night I assume. I never logged in from a PC at the club - and
> why
> > > > isn't there any security mesures put in place to protect me
> against
> > > > this? I've been a loyal custommer for awhile, generated a fair
> > amount
> > > of
> > > > rake wouldn't a 1minute phone call or verification do the trick
> > maybe?
> > > I
> > > > find it ridiculous that some random person can hack into my
> account
> > > and
> > > > you guys do nothing about it
> > > >
> > > > > Date: Wed, 7 Nov 2007 16:08:05 -0800
> > > > > From:
security@fulltiltpoker.com
> > > > > To:
bikiniwaxftp@hotmail.com
> > > > > Subject: RE: account hacked (KMM4280582I19928L0KM)
> > > > >
> > > > > Hello Colleen,
> > > > >
> > > > > From our understanding XXXXXXXX runs a Poker Club of sorts,
> have
> > > you
> > > > > played in this Poker Club before? About how many players play in
>
> > > this
> > > > > club?
> > > > >
> > > > > If you have played at this club, please do not use any computers
>
> > > > anymore
> > > > > from that location. We have been informed that there are
> possible
> > > > > keylogger systems on the computers there and that is how the
> > > hackings
> > > > > can be explained.
> > > > >
> > > > > Right now, we can inform you that the funds you have sent
> > XXXXXXXXXXX
> > > > are
> > > > > no longer in the account. XXXXXXXXX has also emailed us in
> > regarding
> > >
> > > > > his account being compromised and about the keylogger systems.
> > > > >
> > > > > Unfortunately these funds were lost at the tables to legitimate
> > > > players
> > > > > and cannot be reimbursed.
> > > > >
> > > > > We will keep you updated on these matters.
> > > > >
> > > > > Regards,
> > > > >
> > > > > Kevin L
> > > > > Security and Fraud
> > > > > Full Tilt Poker
> > > > >
> > > > >
> > >