[PoorTom]

i've had a similarly amusing experience...

i deposited ages ago for some 'VIP bonus' that included tournament entry tickets to the big sunday tourney. I wanted to play that tournament a couple weeks ago, so sent emailed them about a week in advance of the tournament. No response. Two more emails, no response. Tournament comes and goes.

[censored] these clowns thinks me, so I withdraw everything in my account. No response for a week, until some random message in the cashier appears saying i need to play more hands to withdraw, which is rubbish. So I reqest a withdrawal again, and it's processed the same day and appears in Neteller. Lol. Sweet.

Then the next day i receive my first acknowledgement email about my tournament ticket request (two weeks since i sent it), saying my email will be referred to the appropriate support person. lol. gee, thanks UB support, you rock. at least i got my money out.