I wouldn't know how to parse anything.
I sent them a reply asking them to resend the hand histories with no time stamps and when they do I see that they've sent me 3 PLO sessions and 2 tripledraw sessions which were clearly not included in my request...
So I sent them 4 new requests for 5 sessions each and they completely ignored them. Weeks later I decided to try it one at a time. This was my first email.
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Hi could you please send me all of my hand histories from the following 5 sessions in .txt format WITH NO TIME STAMPS!
Customer #2538396 sits down at table 45627041 (St Charles) with
2007-AUG-22 07:06:49 PM game server
Customer #2538396 sits down at table 45623735 (Zibo) with $100
2007-AUG-23 04:05:02 PM game server
Customer #2538396 sits down at table 45623746 (Sviten) with
2007-AUG-23 04:05:28 PM game server
Customer #2538396 sits down at table 45623516 (Grayson) with
2007-AUG-23 04:05:45 PM game server
Customer #2538396 sits down at table 45640216 (Hudson) with $50
2007-AUG-25 12:27:10 AM game server
Thank you very much,
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This time they got the sessions right, but they STILL sent me those [censored] time stamps!!! Here is my reply.
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What is it about "NO TIME STAMPS" that you guys can't seem to understand? Every time I make a request I say it and you still send them to me with time stamps. Such a pain in the ass. Please resend them WITHOUT TIME STAMPS!!!
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...and their most unbelievable reply to date!
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Dear Valued Customer,
Thank you for contacting us.
Please provide a more detailed explanation of the issue in question since your email is a bit unclear.
We have forwarded you with the hand history you requested
and they are in text format.
We strongly advise you to refrain from using abusive language towards our support team as this kind of behavior might result in your account being suspended.
For more information on our code of conduct, please visit the following link:
http://www.ultimatebet.com/poker-room
Do not hesitate to contact us if you require further assistance or additional information.
Best regards,
Ed
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LOL a threat! What the [censored] was so hard to understand??????? Here is the reply I just sent back to these miserable incompetent [censored].
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If you think saying you'll close my account is a threat, you've got another thing coming. I couldn't care less what your pathetic site does with my account, there are far better places to play where if you make a simple hand history request they'll listen without all this hassle.
I asked you for hand histories in txt format WITH NO TIME STAMPS.
with no TIME STAMPS
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NO - TIME - STAMPS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
What was unclear about my last email? Or my first one? I don't get it.
NO TIME STAMPS PLEASE!!!
This should all go in BBV prob...