Great response on FTPs part. It really makes my day:
Hello XXXX,
Thank you for contacting Full Tilt Poker.
FTPSean, the Support liaison to 2+2, recently posted an official
statement from Full Tilt Poker regarding bots in general and this case
in particular. You may find that response here:
http://forumserver.twoplustwo.com/sh...umber=10672206
[Edit/MH: "2+2ers,
The decision to seize funds in cases of collusion, fraud and other breaches of the site Terms of Service is never taken lightly. Seizure is reserved for cases when Full Tilt Poker is absolutely certain the account was directly involved in the wrongdoing. In this case, we are confident the correct decision has been made.
Instances of collusion or other unfair advantage require a comprehensive investigation that may or may not result in seizure of funds. Each situation is unique and handled on a case by case basis.
If our investigations team is 100% certain that there has been a violation of our Terms of Service, we make an assessment on the nature and method of the violation and determine if funds will be seized or if the account will be closed with funds being cashed out to the player.
If our investigations team is not 100% confident after reviewing a case, we will not seize the player’s funds. Instead, we cash out their funds and close the player’s account permanently. Obviously, when no evidence of a violation is found, we reopen the player’s account.
We are working to compensate the victims as quickly as possible. Please try and bear with us as we work through the large amount of data to ensure those who deserve some portion of the seized funds receive their share. We will streamline the process in the future to reduce the delay between a seizure and the subsequent redistribution of those funds to the appropriate victimized players.
Sean"]
Full Tilt Poker is committed to keeping our games free of bots,
colluders and other unethical activity. It is our responsibility to
ensure all our players enjoy their online poker experience in a fair
environment free of the threat of cheating, collusion, and bots.
If you have any other questions, feel free to contact us again. We are
always here to help.
Regards,
Jeremy E
Collusion Investigator
Full Tilt Poker Team
----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.
Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus -
www.fulltiltpoker.com
----------------------------------------------------------------------
Original Message Follows:
------------------------
Hello,
It came to my attention that "JapInTheSack" account was a bot and was in
violation of Full Tilt Poker TOS. I have played this player numerous
times and have lost a substantial amount of money. You have previously
confiscated money from bot owners and were supposed to redistribute it
to victims.
I would like to know where is my portion of confiscated funds.
My account is: XXXXXX