[crashjr]

I agree that there should be some sort of compensation. They told him his playing privileges were REVOKED at the beginning of a 3 SNG set.

Think about it from a customer service point of view - the site made an error, it caused panic, and it caused some small though not trivial amount of blinds to be lost. Now the site says something like "yeah, we screwed up, sorry about that - you weren't harmed that badly though so tough [censored], we are not going to do anything to rectify the situation."

It isn't like the guy just d/c'ed - stars REVOKED his playing privileges.

I think stars support is slipping - I got a pop-up on SUnday when my millions table opened saying that my all-ins protection had been revoked. I wrote CS asking about why, and they replied that there is no d/c available in tourneys - which obviously does not answer the question. I wrote back again and asked - specifically this time - that if I were to play a limit omaha 8 cash game, would I have disconnection protection or not. The reply was rude, but did say that I in fact did retain my all-in disconnection privilege in cash games. I decided not to ask why the pop-up told me that my privilege had been revoked (the first time I have ever seen the pop-up by the way, and this was certainly not my first stars Sunday Million).

There is either some turn-over and learning curve problems in ground level customer support, or stars is slipping customer service wise. I hope it is the former. The more stories I see like the P5's post, I fear it is the latter.