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Well, she also said the State Department and the Army will also do an investigation of the incident. Based on 1. according to this
Time Magazine article that the State Department is dependent on Blackwater for security and 2. The US has a history of not disciplining or controlling the security contractors, its not hard to guess that her call wasn't simple pleasantries and that this "investigation" will almost certainly exonerate Blackwater.
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The article doesnt say that the State Dept and Army will conduct an investigation, though I assume they would. To assume that it "will almost certainly exonerate Blackwater" is also unfair. Investigations of events in Iraq have hardly whitewashed those incidents (Abu Graib, Mahmoudiya etc).