Re: Hypothetical Management Decision re: non-tipping patron of restaur
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I obviously understand it. I just dislike it. Were I running an establishment, it's not a choice I'd make. Because they've made a choice to do something I don't like, they're likely getting 2% less than normal.
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Well, if you understand it, it seems strangely spiteful not to leave that extra 2%, assuming the service was good. Because you'd understand that the autograt is not aimed at you, the clued-in 20% tipper, but at bad tippers, and particularly, bad tippers en masse. It's just an insurance policy to protect a server who devotes a disproportionate amount of time and energy to one table.
That said, you can't autograt a single bad-tipping customer. If I were manager in this OP, I'd talk to them and find out what the problem is--and more likely than not, get replied to in an Australian or British accent.
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