[samsonite2100]

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If I was the customer and I got autogratted without being in a party of 6, I would essentially feel like you were trying to steal from me.


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they basically are stealing from you if they do that

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This happened to me the other night. The wife and I went out for dinner at Bennigans since we had a buy one meal with two drinks get a meal free coupon. We use it, bill came out to like $17.30 (should have been $14) after tax, it was like $22 before coupon. I see an autogratted charge for $3.30 at the bottom.

I understand why they did this, so the server gets tipped pre-coupon, but I always tip before and her service was exceptional and I was going to leave a $20 and call it a night. Instead I left nothing except the autograt because I was so pissed off about it. Server ended up losing out because of what I thought was company policy, do I feel bad about it, a little, but I should never get the autograt on a party of 2.

Random note: My parents used the same coupon (had 2 and they were expiring) at a different Bennigans, 5 miles down the road, on the same night and ran up a bill closer to $40, no autograt.

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What are you pissed off about? First, these coupons always say there's a gratuity included, so it shouldn't have surprised you. Second, when you don't add the grat in these situations, I'd say half the time you wind up getting tipped on the discounted amount. The fact that you're a good tipper is nice, but irrelevant to the waitron trying not to get screwed.