[Pyrosis]

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Henry - these complaints come up at FT all the time.
They almost never come up at Stars.
Is it because Stars never investigates their players?
Or is it because when Stars sees a situation they actually communicate with the players and work hard to resolve the situation quickly due partly to realizing that they are being paid to do exactly that and also due to realizing that their customers who keep $47k on there deserve quick resolution.

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I had my Stars account locked. I can't remember for how long but it was at least 2 weeks and maybe 3.

It wasn't till at least a week in that I finally was told what the investigation was about. A group of us that played at the local game would lend each other money and then settle up via Stars. One of them eventually committed some kind of charge-back fraud.

You have to remember that the site needs to deal with 3rd parties. So if the site is waiting on a decision from VISA the site can't do anything.

It sucks but I've had B&M banks do the same thing a couple of time simply because of making and withdrawing large cash amounts. No cheques just cash yet because of the quantities they locked my accounts. Twice it happened when I was away from home which really sucked.

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Henry17,

What Stars did was valid there. If you are not playing much and are p2ping money often enough, especially using credit cards then they should be locking accounts down and doing more heavy investigation. Also, the greater your relationship with the player that commits fraud, the less likely they are to release more information for the simple reason that they do not want you jumping around telling all your fraud buddies what they need to watch out for in order not to get caught.