[dlk9s]

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and it caused some small though not trivial amount of blinds to be lost.

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What is your definition of trivial? Because losing 30 chips in the 10/20 level of a Stars S&G is pretty trivial.

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the amount really shouldn't be a factor here. what if the first hand blind vs blind, and hand checked down, I should have won with the best hand, but the pot is wrongfully awarded to the other player due to software bug in stars server. only 20 chips, so just treat it like nothing happened? what if it happened twice in a row? when should it matter?

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I didn't the amount should or should not be factor. I'm just saying that 30 chips is pretty damn trivial.