Jesus, that's scary.
I haven't played at either UB or Absolute in over a year, but I just got the following email today. FWIW, I'm a pretty casual mid-stakes player.
email came from
memberservices@ultimatebet.com
*********************************
Dear xxxxx,
Thanks for contacting us!
We take the security of your personal details and password very seriously. Please note that your password is encrypted in our database and we are unable to retrieve and provide you with the information requested.
We have on file the password hint you provided us at the time of registration. [what you read]. If this hint assists you in remembering, please try to enter your password (remember - they are case-sensitive) in the appropriate field when you try to log into the software.
If your password hint didn't assist you in remembering your password, please click on the link below. You will be directed to a page where you can change your password safely and securely. If the link below is not clickable, you may need to cut-and-paste the URL into the address bar of your web browser.
https://game.ultimatebet.com/verify_chng...36cfba83fe90a3d
See you at the tables,
Customer Support.