Re: Fulltilt froze my account with 47 grand in it
[ QUOTE ]
Even if pokergirl z cheated, which i dont believe...
FT's rep getting rapêd all over the place < 47k $.
[x] Unfreeze the mobniez.
[/ QUOTE ]
Doesn't this just speak to their integrity? If they were a PR firm like Stars, they would have refunded the money and gone out of their way to avoid a situation like this in the first place (including appeasing the cheaters or giving them a warning first so they can hide what they're doing). This whole situation is going to cost them more than 50K in business and they knew that from the start, but stuck to their guns.
The customer service side of things could be handled a lot better - they definitely need to say what they're investigating. Other companies do it and it's unacceptable that they stonewall completely.
|