Here is the chain of e-mails, in case someone thinks I'm being a pschopath
Subject: RE: Full Tilt Poker Support - Disconnection (KMM4127733I19928L0KM)
Date: Mon, 29 Oct 2007 13:12 EST
From: Zakir4477
To:
support@fulltiltpoker.com
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Hi,
I never heard back from FTP about this e-mail. Please let me know the status of the money about to be credited to my account. What is causing the delay and when can I expect the money to hit my account? I ask because your e-mail said 24 hours and it's been about five days. Thank you for your quick attention to this matter.
Sincerely,
Zak
Zakir4477 wrote:
>Hi,
>
>Just wanted to let you know that this amount has not yet been credited to my account, and it's been two days. Please look into this and let me know what's causing the delay. Thank you,
>
>Zak
>
>Full Tilt Poker - Support <support@fulltiltpoker.com> wrote:
>
>>Hello Zakir,
>>
>>We are contacting you regarding the $1,000,000 Guarantee tournament that
>>you played in on October 21, 2007.
>>
>>At 2:08 a.m. (ET), a major Internet Service Provider (ISP) experienced a
>>technical issue that interrupted connectivity to a number of sites,
>>including Full Tilt Poker. Unfortunately Zakir, this occurred while you
>>were playing in our $1,000,000 Guarantee tournament.
>>
>>Ordinarily, we do not make adjustments because of internet connectivity
>>issues beyond our control. As you know, there are inherent risks with
>>playing in an online poker room. However, given the importance of our
>>$1,000,000 Guarantee tournament, we are making a special exception in
>>your case.
>>
>>While we cannot be held responsible for conditions on the Internet, we
>>would like to credit you a portion of your chip equity at the time of
>>disconnection as a consolation and token of our sympathies for being
>>disconnected at a crucial stage of the tournament.
>>
>>Your account will be credited $3,398.22 within 24 hours. This amount is
>>20% of the difference between your equity at the time of disconnection
>>($21,295.12) and your winnings.
>>
>>Thank you for playing at Full Tilt Poker Zakir, and if there's anything
>>else we can help you with, please let us know.
>>
>>Kind Regards,
>>
>>Kristen
>>Full Tilt Poker Support
>>
>>----------------------------------------------------------------------
>>Please remember never to give out your password or enter
>>account details over the Internet. Full Tilt Poker staff will
>>never ask you for your password. For your security, always
>>keep this information a secret.
>>
>>Learn, Chat, and Play with the Pros
>>----------------------------------------------------------------------
>>
>>
>>
>>
>