[eviljeff]

[ QUOTE ]

Also, does anyone use those game rental services like Gamefly? TR please.

[/ QUOTE ]

This is an email notifying you that the _defective_ game Devil May Cry 3 was placed in the mailbox by <drunken friend> on March 16th. Your ultimatum of "receiving the game" by 3/29/2006 is:

1) a unilateral "contract" that has been accepted your company and your company alone, and thus void.

Essentially, your claim is TRUE LUNACY. You have breached your contract that your company had entered into with me, whereby in exchange for an amount of $21.95 per month, you would supply me with (keyword) OPERATIVE (end_keyword) games of my choice. If my credit card is charged any amount for the defective game that was in breach of our contract for a supply of games in exchange for monetary considerations, please understand that your company WILL be reported to the Better Business Bureau, the Securities and Exchange Bureau, the Department of Agriculture, and as a result, be under investigation by the proper governmental authorities for business fraud and assorted other white-collars crimes that I care not to mention here.

In my previous complaints I have not addressed the matter of non-operative games being delivered to me in breach of our contract, and I will address this complaint now. I requested a rental of Devil May Cry 3 in March, which was purportedly sent by your company on March 6, 2006. I received this _defective_ game on March 15th, which was complete unplayable, and thus in breach of our contract for an _effective_ game rental in consideration of the $21.95 that I paid per month. After much effort, I got in touch with your company's customer service, and eventually, a replacement game, Devil May Cry 3: Dante's Awakening was purportedly to be sent on March 17, 2006. My rental plan currently guarantees me two (keyword) OPERATIONAL (end_keyword) games out simultaneously at any time of the month for the fee of $21.95. Unfortunately, I've only had the ability to play one game, Metal Gear Solid 3: Snake Eater, and have not the ability to play the other game of MY choice, pursuant to our contract, Devil May Cry 3.

The time that I have spent on this issue, replacing the defective game, and dealing with your defective customer service has far surpassed the terms of our contract. In consideration of the $21.95 that I have paid your company, I have received nothing but grief, hardship, and complete and utter wastes of time regarding what is rightfully mine contractually. I have been nothing but a spectacular customer to you, returning games such as Resident Evil 4 on time, and purchasing games such as Madden NFL 06 pursuant to your rules. What I have gotten in return is a defective game and a condescending email message that I am the party actually at fault for _your_ company's mistakes and defective games.

You have now, officially, crossed the line. You may consider this formal notification that I have initiated a breach of contract and inadequate business conduct complaint with several governmental agencies, including the Better Business Bureau and the Department of Commerce. I realize that most of your entire corporation is comprised of maladjusted individuals who take pride in taking advantage of indigent persons such as myself, but this lack of professionalism will last no longer.

In a short time you will be held accountable for the deeds and threats that were aimed at myself and my fellow video game renters. We are not to be threatened by your bourgeois and outlandish claims. If you thought that this was a joke, you are gravely mistaken. The video game community is not one to be trifled with. In conclusion, I demand two (2) free months of video game rentals for the time and effort that I have spent on this issue that was completely in the fault of your company, and in addition, two (2) free months of video game rentals for the emotional distress that I have suffered througout this ordeal. Would you like your company to undergo a jury trial for intentional infliction of emotional distress towards a legislatively protected national minority group? I think not. There is no veiled threat here, just a wake up call. I do not think that it is too much to presume that your company understands the concept of "customer service" and "opportunity cost" and "the customer is AlWaYs RiGhT". Perhaps you may try to prove me wrong.

Have a great day.

Best regards,

<drunken friend>