Re: Moral Hazard problem in a small business
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Is there a set protocol in place for assignment of loads that the dispatcher is circumventing to illicit bribes or...
Is the assignment of loads solely at the dispatchers discretion, or...
Is there a bid for each load, or...
other?
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Right now, dispatchers are the brains of the operation... they talk to drivers/book loads/assign loads/do everything necessary. I've thought of splitting these up, but that will just move the problem - anyone that can assign loads can make extra cash.
Right now, I overlook everything, so there aren't many problems, but I'm thinking about the future.
There aren't many systems in place at this company. I am inheriting it from my parents, and this is one of my biggest concerns/goals as I try to fix things. A lot of things are done the small business way - the way it was most convenient when we had 5 or 10 trucks.
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