[[Phill]]

I agree with stellar that something like a $5 refund of tourney dollars if it was a 50+5 or whatever the fee was would be the right thing to do. Or maybe a small $10 bonus or something like that.

Good customer support is not about deciding what is right, its about going above and beyond expectation.

mb,

Im too tired and lazy to find it, but ive heard of it happening before during an MTT - its really rare though for obvious reasons - usually the CS person looks at what youre doing before suspending play priviliges.