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Old 11-12-2007, 12:33 PM
HostJacob HostJacob is offline
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Join Date: Nov 2006
Location: PokerStars Support
Posts: 49
Default Re: Weird request from PS customer support

Hi everyone:

I checked with our payments services dep't about this issue.

1) Yes, this was a legitimate email; this is not a phishing attempt (though we do encourage you to always be cautious when you have requests of this nature)

2) Due to our agreement with the processor, we must have a bank statement to investigate possible errors; simply the information is not sufficient for the processor. You should absolutely black out any information that is sensitive; all we really need is the line that shows that transaction. Feel free to take any measures necessary to anonymize the statement is as long as it shows that transaction.

Any questions, feel free to PM.
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