[Edge34]

[ QUOTE ]
Edge,

"My dad, who traveled pretty consistently for 30+ years for business knows a lot more than she does"

Sorta surprising he didn't know what the deal is with those automated messages then.

Once your mom had handled stuff at the airport, the right move for you guys was to ignore that phone call describing the earlier situation.

[/ QUOTE ]

El D - I have admitted repeatedly that it really isn't a big deal right now, but honestly, it wasn't "freaking out", it was being upset that a company can't even figure out where its own goddamn passengers are. Had we ignored this information, she could have ended up going to the gate at 9 PM in Chicago, finding out she wasn't going to be on the flight, and then having to deal with the same retards at "customer service" as we did earlier, thus leading to resolution at the last minute instead of in advance.

Normally you're spot on in everything, but this time I think you're wrong. Ignoring this would've been asking for trouble.