Re: Stars response on a chronic staller, with no reason to stall.
I think its just part of the territory that you have to deal with. I dont find stars comments offensive really. Its not like the support guys going to change the rules. The guy really wasnt doing anything "technically wrong". Yes I would want to strangle him as well, and I think your idea of decreasing the your time after you timeout is a good idea for situtation like this.
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