Re:
Money hit my bank today, 11/21.
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Finally got something regarding my support ticket I received over the phone.
Received: Nov 16, 2007 1:47 PM PST
Subject: Tracking Ticket # XXXXXX
We apologize for the delay and the inconvenience this might have caused you.
We were experiencing an ACH processing error on October 14 and October 15 which affected the ACH withdrawal initiated on those dates.
We apologize for the error however we are diligently working on resolving the issue. We assure you that the problem has been corrected and the funds from the ACH withdrawal will post to your checking account. The funds will post no later than November 28, 2007 after 5pm/PST.
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Not only have I not got my money from 10/15 yet, they haven't even replied to any of my emails about it. I called in once and waited for 30 minutes before my cell phone cut off the call.
Somebody let me know if they get any results from calling in.
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Well I finally got an email response. They say 7-10 days to "resolve" but don't say what that means (it should meaning shipping my money!). Sigh.
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