[soulvamp]

I found an offer on my account the other day for a 50% reload bonus. I accepted the offer, deposited, but no bonus was credited to me. I've sent them two e-mails -- nothing nasty, just pointing out that I wasn't credited with the bonus and please can you do so? -- and have received nothing but autoresponses from them.

I've never had any luck getting response to e-mails from FTP. Stars, on the other hand, always responds within a couple of hours no matter how important or trivial the question.