[Pyrosis]

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These sites have way too much control over what they can and cannot do with our funds. There is no accountability and their decisions are always final. There should be 3rd party company who handles situations like this, or at least a company based somewhere where we as players have rights. Back when I lost over 40K on Full Tilt they told me that my comp was compromised and that someone did access my account and dump all the funds but there was nothing they could do. Their word is always law and it really frustrates me, I've had money frozen on Ongame as well without even getting an email about it. My situation with Ongame worked out but it was very frustrating. I hope everything turns out ok for you.

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You're right. Sites shouldn't control what you do with your own money and I don't think most sites do. They haven't confiscated the funds yet, the funds are most likely just sitting in the account awaiting a resolution one way or another.

One recommendation I can make to OP to expedite the investigation is to speak with your lawyer and perhaps issue an official legal letter stating that immediate action needs to be taken by Full Tilt Poker to reopen the account. If it is one thing that I have learned from many years as a CS manager, it is that poker sites do not enjoy receiving threats of legal action against the sites. It should give more than enough incentive for Full Tilt to finish off the case, or at the least to give better communication as to what is going on with the account. I would recommend this to all players if you feel you are being treated unfairly and poorly by any site's policies when they are holding your account under suspension and you have no idea why.