It looks like they are out of business. It looks like you get what you get and you're happy about it. No returns and they may not even send you thr right item. Here is what the post in their forum says:
Hello,
We are in the process of redeeming all ECD points and getting current comps banked, resolving all customer service issues etc.
We are going to set up a new spam free email address and post it in this post for future concerns.
Here is a FAQ
1. If you have posted a concern in the now closed support forum, we still have access to it and will take care of it.
2. If you submitted a Help Desk Ticket, we have access to those too.
3. There is no need to send "where is my order" emails - we have all the orders and all points will be redeemed in 1-2 months.
4. If you have a specific questions such as " I Paid for shipping on an item and did not recieve it" please email the addreess posted below.
5. If you are sent a poker gift and not a gift certificate, you should not return or refuse the item you are sent. Your points are being redeemed and there can be no returns- you will get the equivalent point value for your points at the time the ECD comp store was closed. Every effort will be made to honor all GC orders, but as we have stated, it may not be possible.
The email to send concerns to is
issue777@ecasinodeals.com
Thanks.