Re: Hypothetical Management Decision re: non-tipping patron of restaur
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Random note: My parents used the same coupon (had 2 and they were expiring) at a different Bennigans, 5 miles down the road, on the same night and ran up a bill closer to $40, no autograt.
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What are you pissed off about? First, these coupons always say there's a gratuity included, so it shouldn't have surprised you. Second, when you don't add the grat in these situations, I'd say half the time you wind up getting tipped on the discounted amount. The fact that you're a good tipper is nice, but irrelevant to the waitron trying not to get screwed.
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He's probably offended because the waitstaff assumed (based on some combination of race, dress, or most likely: age) that he was a cheapskate and likely to stiff on tip. The "evidence," and what likely contributed to the anger/offensiveness, was his parents' meal that was not autograt. It wasn't a policy; it was an isolated pricing decision based on what he looked like (discrimination, in a way).
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