[MicroBob]

Dear FT,

The longer you go without even contacting this customer while she is VERY POLITELY begging you to do so regarding her $47-FREAKING-K...the more potential customers you will scare away.

For $47k being locked-up I believe this customer deserves a phone-call or three updating her on the situation.
Yeah yeah yeah...you don't normally have phone-support. But obviously your e-mail stuff is pretty darned slow and I think somebody over there can take time out of their busy schedule to keep this customer informed. Sorry if it breaks up your day and all and you really don't feel like doin git because you have better things to do like fixing your laggy software or something. And I think it's great that guys like Doug and Sean make up for some of the lack of contact with your customers by appearing on these forums every once in awhile. But people are getting kind of sick of reading of all the situations like this where the communication is practically zero.

Several months ago there was a commitment made on these forums to improve in matters such as this. Well, picking up the phone and calling your customer who is likely really freaking out about their $47-FREAKING-K would be a nice way to START to make good on such a commitment.