View Single Post
  #314  
Old 06-05-2007, 07:09 PM
FTPSean FTPSean is offline
Member
 
Join Date: Dec 2006
Posts: 86
Default Re: Mr. Gatorade’s Lies cost me over 70k at Full Tilt

2+2ers,

The decision to seize funds in cases of collusion, fraud and other breaches of the site Terms of Service is never taken lightly. Seizure is reserved for cases when Full Tilt Poker is absolutely certain the account was directly involved in the wrongdoing. In this case, we are confident the correct decision has been made.

Instances of collusion or other unfair advantage require a comprehensive investigation that may or may not result in seizure of funds. Each situation is unique and handled on a case by case basis.

If our investigations team is 100% certain that there has been a violation of our Terms of Service, we make an assessment on the nature and method of the violation and determine if funds will be seized or if the account will be closed with funds being cashed out to the player.

If our investigations team is not 100% confident after reviewing a case, we will not seize the player’s funds. Instead, we cash out their funds and close the player’s account permanently. Obviously, when no evidence of a violation is found, we reopen the player’s account.

We are working to compensate the victims as quickly as possible. Please try and bear with us as we work through the large amount of data to ensure those who deserve some portion of the seized funds receive their share. We will streamline the process in the future to reduce the delay between a seizure and the subsequent redistribution of those funds to the appropriate victimized players.

Sean
Reply With Quote