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Saying FTP is 'not to blame' is another way of saying they aren't responsible. The same way a 4-year-old child is not responsible. As in FTP accepts $47000 bankrolls and then is not responsible for what happens next.
No one wants to trust significant sums of money to a business that isn't responsible. FTP suspended OP's account and FTP must be responsible for their actions. Otherwise they aren't a real business.
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No one is saying FTP is not responsible but 11 days simply isn't a long period of time. Plenty of real businesses take much longer then that to investigate possible fraud. Do you think an insurance company that suspects a claim of fraud would finish an investigation in 11 days?
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True to some extent, but a player like OP who has stated that she has a long history of playing poker on FT for a good period of time deserves better service than this.
If you are a VIP on Stars, have Supernova status with about 1 billion FPPs, and a nice 5 digit bankroll kept there would it really be a good decision to lock this player out for 11+ days? It's not only bad service but ultimately a horrible business decision. You could lose the player and possibly more players if they no longer trust you with their money.
PS: If anyone has any other questions regarding CS issues, please post in this thread. Thanks
Questions about online poker site customer service?