[Pyrosis]

[ QUOTE ]
Perhaps, we as a community can find a way to make communication a two way street. Maybe an outside unbiased auditiong company. Maybe a phone line where we could actually talk to a live person, as bouglas suggessted. This would help assuage the stress level of a person who is in this position. I'm throwing it out to you all.

[/ QUOTE ]

No site will ever hire a 3rd party auditing company to come in and perform investigations. This would mean that outsiders would have access and privy to very confidential information and more importantly financial information. Remember, poker sites are not regulated under the same bodies that govern other financial institutions.

There are truly some great suggestions here. A phone line for VIP, high stakes players is definitely one of them. If this were not possible, even a special email address to which inquiries are immediately escalated and dealt with would be a good idea. The bottom line is that someone with VIP status needs to have much better treatment than what OP is receiving right now. I will say it again. The customer service that OP is receiving is completely unacceptable.

[ QUOTE ]
If it were that easy to get my lawyer to write a letter, I would do it in a heartbeat. As the sites are not on American soil, American lawyers have no jurisdiciton. I'm a poker player, not a law student so if I'm off base here,let me know.

[/ QUOTE ]

Basically what Johny Poker said above. You also have nothing to lose, except perhaps some legal fees.

[ QUOTE ]
It is my understanding that I have 2 options. Either I sit and wait till the site contacts me, or I contact the Kahnawake Gaming Commission. I know nothing about the latter. For all I know , they are controlled by the sites, in which case, I'm back to square one.

Has anyone , for whatever reason, contacted the Kahnawake Gaming Commission. If so, why and what was the outcome.

[/ QUOTE ]

KGC is a body that supposedly governs the sites, but in reality the KGC doesn't do much. I have answered as a CS manager many KGC inquiries and never once have they ever followed up with me. As long as they receive an answer from the site within the usual 2 week period then that this all that usually matters. So really, you are back to square one.

This is one of the reasons why sites tell you to actually contact the KGC. It is a final resort to actually relieve themselves of having to constantly answer you and deal with customer service issues that go nowhere. Sometimes this deflection is justified, but really sites have an owness to take full responsibility in ensuring the player's concerns are met first before actually advising the player to go to the KGC.


[ QUOTE ]
I am not big on regulation, but I do believe that from the tone of these posts that we all are ready for some kind of structure. Situations like mine are only going to increase.

While I'm not a big fan of our current administration, I know that if this situation happened on US soil, I would not be treated like I live in a 3rd world country.

[/ QUOTE ]

If the site has poor policies on handling customer service issues, especially like the case here then no regulation is really going to help.

In my professional opinion, I think you still need to push hard on Full Tilt and take whatever action you think is necessary to have your account reopened as soon as possible.