[davmcg]

[quote

The FSA will look at complaints but only after the companies complaint procedure is completed. You should ask if this is the end of their complaint process as once they confirm this you can go to the FSA.

[/ QUOTE ]

Look I really wish ppl wld stop posting this drivel. Neteller PLC is located in the Isle of Man and is not regulated by the FSA. Neteller PLC has a subsidiary, Nateller UK, that is authorised as an electronic money operator, NOT a bank, to carry out business in the UK and passported into various othe EU countries.

In any case the FSA does not deal with complaints from consumers, it sets out a complaints procedure that authorised firms should follow. After dealing with a complaint an authorised firm should give the complainant the right to refer the complaint to the Financial Ombudsman where the FO has jurisdiction. US customers of Neteller PLC do not fall under FO jurisdiction.