[Lorenza]

Today I talked with a supervisor and she was able to assist me and updated my account without submitting my password over the phone (She asked a few question which only the account holder could know).

WSEX, please join the new century and have a secure website up in the near future, submitting a password over the phone is like old bookies in the 70s.

btw. yes their support is friendly and helpfull, but things changed in the digital computerage.