[Nina]

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, but keeping me in the dark while thinking my account was being hacked and not returning my emails is not the way they should go about it.

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This is standard fare for Full Tilt.
Perhaps more people will now see why this policy of closing/freezing accounts and not releasing any information/making contact when they do it sucks.

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Exactly. Here's a simple concept for FT:

When you close someone's account, for ANY reason, an email to the account holder should be AUTOMATIC, within 5 minutes of the account being closed.

This is an EXTREMELY simple thing and there is NO excuse for not doing this. Why do players have to go through the routine Ryanski and others have had to just to find out their account is closed? By not doing this, you are frustrating your customers and creating nothing but bad PR for yourselves. What's so hard to figure out about this?

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You are right (as usually, Bobo)! I do not play at FTP and I will not play there in the future either because of threads like this (or to be more specific: because of the actions from FTP that lead to threads like this ;-)