Ok, so its been three business days since I called the eppassporte support number. They e-mail me to tell me I have a new message on my account. I go there and find this: ( I have changed my names for security)
-----------Original Message-----------
From: Epassporte Customer Service
To: Psynxxxxxx
Subject: manual verification form
Date: Nov 20, 2007 5:26 PM PST
>
>
> Dear xxxxxxxxxx,
> In order for us to properly verify your account information, please follow
> the instructions on the Verification Request Form attached to this
> message. Please use the contact information detailed in this form when
> sending us your verification documents. We prefer that you scan and email
> the documents as this method works best. Please keep in mind that
> facsimiles are not always clear and we may request that you re-fax your
> verification documents should any or all of the received documents be
> illegible.
>
> Please refer to ticket number {136444} when corresponding with ePassporte
> regarding this issue.
>
> For further assistance, please do not hesitate to contact us.
>
> Best Regards,
> Leslie L.
>
>
> ePassporte Cardholder Services
>
cs@epassporte.com
> Fax: +1.310.564.1751
> Phone: +1.954.426.3566
NOW THE ATTACHMENT:
13428 Maxella Avenue, Suite 563
Marina del Rey, California 90292
Ticket #
Dear ePassporte Cardholder,
Please be assured that we respect the privacy of our cardholders, and that all information
that you disclose will only be used for the purpose of cardholder verification. We prefer
that you Scan and E-mail the documents to
accountverification@epassporte.com, as this
method works best. Alternatively, you may also fax us the requested documents along
with the completed printout of this form at (310) 564-1751. Please keep in mind that
facsimiles are not always clear, and we may request a re-fax should any or all of the
received documents be illegible.
Note: ePassporte can only verify and activate credit/debit cards and checking
accounts for which proper verification documentation was received.
To: ePassporte Account Verification Fax: (310) 564-1751
From:
Date:
Re: Verification Documentation Pages:
REQUIRED DOCUMENTS
•
A Copy of a Government Issued Photo ID
•
A Copy of a voided check
•
A Copy of the most recent bank statement of the checking account
A Copy of the Front AND Back of the Credit/Debit card used to load the ePassporte
•
Account.
A Copy of the most recent statement of the Credit/Debit card used to load the ePassporte
•
Account, which clearly displays your address (or a copy of a Utility bill with legible address,
if not on your Credit/Debit card statement).
Please fill out all information below:
UserID First Name
Last Name
Telephone #
E-mail Address
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