[durron597]

You probably would have gotten a better response in your second email if you had written it more like

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Hi Support,

I just saw HostPerrinoS doing was EXACTLY what the user I was reporting was doing, except he was doing it over and over, and for a much longer period of time, effectively blocking that seat. Presumably this was to test what I pointed out during my earlier email to support on <date>.

Are you going to do something about the user in question, lady_k071? You can ask the others at the table at the time, which was <date + time>, about it if need be.

Thanks in advance,

Dan Druff
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Your second email was not exactly conducive to helping the next-in-line Stars Support representative figure out what you were talking about because it wasn't the same Support member as the first time around. Then you got angry when they didn't understand what you were talking about.

Just sayin.