Re: The psycology of tilt
Well if you've ever worked in a callcenter (as I have), then there is the fun issue of
1. Being on the clock (your calls are supposed to not last long (perhaps max 1 min)
2. Having to sell something to the people that call your 'service desk' (despite there to help people, you are supposed to sell stuff naturally)
And then the icing on the cake
3. Customers calling you are either pissed to start of with or prone to getting pissed, since they hate callcenter employees.
The stuff I learned about tilt there (both presented as theory and thru practice) kicked any poker litteratures presentation big time.
Unfortunately pokerlitterature is written by pokerplayer or Dr. Al, who obviously gets a kick out of being condesending, but offers little in terms of insight unfortunately.
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