Re: Weird request from PS customer support
What we need to keep in mind is that all the gaming sites use a third party processor of some kind. When things go smoothly, it seems pretty transparent. When there is any kind of problem things can get slowed down quite a bit. The poker site has to communicate with the third party processor who has to communicate with your financial institution, wait for a reply from said financial institution, and then report back to the site on it's findings before the site can communicate with you. If there is a major snafu with a payment processor it can have repercussions for a long long time. Such is the system we have to live with. The best we can hope for is that the sites do a better job of keeping us informed when there is a snag in the system. There is nothing more frustrating than having your funds stuck in the pipeline and not being informed of what exactly your status is. Good luck.
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