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Old 11-09-2007, 05:53 PM
carlgraham carlgraham is offline
Senior Member
 
Join Date: Jun 2005
Location: Colorado
Posts: 141
Default Re: Idleminer not working since party update

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What operating system are you using? Also have you tried emailing support@idleminer.com. It is easier for us to troubleshoot you over email.

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The last 15-20 messages are filled with complaints from your customers who e-mailed you, but received no response. They think you took their money, then dropped off the face of the earth. Unless all are lying, it sure appears that your "support" is non-existent. Is it any wonder people turn to their fellow poker players for help?

Your first ever post to 2p2 was advertising IdleMiner (see beginning of this thread), and in that post, you wrote:

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We will be watching this thread to answer anyones questions or respond to any comments. You can also email us at support@idleminer.com


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Are you no longer willing to stand behind that statement? If so, it's a bit opportunistic to use 2p2 forums to solicit customers, then ignore the forums when those same 2p2 customers have problems with your software.

Your persistent lack of support is what induced me to drop IdleMiner months ago, and buy SpadeEye instead. I've never regretted that decision, and you could learn a thing or two from the way Mr. Snood stands behind his product.

Carl.
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