In regards to the HHs that supposedly "can't be found" - I emailed Absolute back in September, along with a few other poker sites, asking for their data retention policy. Someone from support assured me that they have a backup of all the hands I ever played on their servers (although I don't actually plan on playing there - I was just enquiring about their data retention).
In saying that, I know that HHs do actually cost a lot of money and resources to store (one of the reasons why I was asking about data retention in the first place) - it's not as simple as saying 500GB HDs only cost $100 so everyones HHs should fit on $2000 worth of hardware (or whatever low amount). The actual cost is more than 100x this amount.
PM me if you want more details.
-----------------
Dear XX,
Thank you for your feedback.
We are glad to inform you that every single hand that you play will be stored at your hard drive with a backup at our servers that you can request from your account and will be sent directly to your email.
In regards to your tournament, sit & go and ring game stats, we can send you a summary of the last three months including table numbers, tournament IDs, buy in amount, prize paid, and account balance before and after each single action, you will also be able to see dates and times of each session.
In order to provide you with your login data or your personal details you must write us from your registered email address and provide us the following information:
- Complete Name
- Nickname
- Registered email address
- Complete physical address
- Phone number
- Deposit method and ID details
- Zip code
In regards to your transaction history we can send you a summary of your deposits withdrawals and transfers. In this summary you will be able to see dates, amounts, descriptors or processors and trace ID.
For more detailed information on all the special features that we have to offer please visit the following link so that you can be well informed:
http://www.absolutepoker.com/support/features.asp
Thanks for playing at Absolute Poker! If there is anything else we can help you with, please let us know. We are here for you!
Sincerely,
Aaron
Team Absolute ~ Customer Support
"To Continue to be the Best and Most Trusted"
Support@AbsolutePoker.Com
We’re Here To Stay! All Players Welcome!
Come and join the action this weekend with our 150k guaranteed on Saturday and 60k on Sunday! With more and bigger guaranteed tournaments, Absolute Poker is your place to play. See you at the tables whenever, wherever!
--Original Message--
From:
XXX@gmail.com
Date: 09/14/07
To:
support@absolutepoker.com
Subject: Re: My stats and hand data [#7734093]
I don't want you to send me the actual data - I would like to know whether
it's possible to receive this, as it will be a major factor if and when I
decide to sign up with you.
On 9/13/07,
support@absolutepoker.com <support@absolutepoker.com> wrote:
>
>
> Dear Valued Customer,
>
> Thank you for contacting us.
>
> Unfortunately, we were unable to locate an account under the email address
> XXX@gmail.com.
>
> To ensure the security of our customers' account, it is our policy not to
> provide any information about an account to anyone but the account holder.
> To verify that you are the owner of the account, please contact us from the
> registered email address or send us an email with the following information:
>
> - Complete Name
> - Nickname
> - Registered email address
> - Complete physical address
> - Phone number
> - Deposit method and ID details
> - Zip code
>
> By submitting this information, we will confirm your account rights and
> then we can properly provide you with the requested information. In
> addition, please feel free to update any of your personal data by going to
> the main poker lobby at "My Account" and "Update Profile".
>
> Thanks for playing at Absolute Poker! If there is anything else we can
> help you with, please let us know. We are here for you!
>
> Sincerely,
>
> Aaron
> Team Absolute ~ Customer Support
> "To Continue to be the Best and Most Trusted"
>
Support@AbsolutePoker.Com
>
> We're Here To Stay! All Players Welcome!
>
> Come and join the action this weekend with our 150k guaranteed on Saturday
> and 60k on Sunday! With more and bigger guaranteed tournaments, Absolute
> Poker is your place to play. See you at the tables whenever, wherever!
>
> --Original Message--
> From:
XXX@gmail.com
> Date: 09/10/07
> To:
support@absolutepoker.com
> Subject: My stats and hand data[#7734093]
>
> Hi,
>
> If I ever wanted to, is it possible for you to send me complete details
> on:
>
> - All my hand histories for every game i've ever played
> - All my ring game session stats (amount won/lost, limits played, session
> lengths etc)
> - All my tournament stats (tournaments played, amount won)
> - All my login data (where i've logged in from, what computers, what IP
> addresses etc)
> - All my transaction history (amount deposited and withdrawn and which
> processors)
> - All my personal details (when i changed my name, address, email etc)
>
> I know that some of this is available via your client, but i would like
> more
> detailed information over longer time periods.
>
> Do you keep all this information and provide it on request? Are there date
> limits that restrict the amount of data I can get or can I get it for all
> of
> time? Or do you not even provide this service?
>
> I don't want this data just yet, but it may be helpful in the future...
>
> Thanks
> XXX
>
>
>
>