Re: Hypothetical Management Decision re: non-tipping patron of restaur
At the middle-of-the-road family-style chain restaurant at which I waited tables, the manager would've told me to do my job or get out. At the fine-dining white-tablecloth restaurant at which I later waited tables, the manager/owner would've talked to the patron and asked them to leave if they refused to tip (or if they were a big customer the manager/owner would've compensated me herself). Once, at the nice restaurant, a couple came in for an anniversary dinner and some friends of theirs called ahead to leave a credit card number to pay for the meal. The owner told the friend that she was automatically adding an 18% tip, which the person agreed to. At the end of the meal the anniversary couple was so thrilled with the whole situation they gave me a hundred bucks, even while knowing that I was still getting tipped on the meal itself (which was probably $250 or so). So that worked out well for me.
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