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Old 11-05-2007, 04:53 PM
StellarWind StellarWind is offline
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Join Date: Feb 2004
Posts: 6,569
Default Re: troublesome pokerstar customer service

Gambling is intended to be entertainment. People play poker because it's fun. PokerStars is in the entertainment business.

When a good restaurant does something awful that spoils my experience, I expect them to buy me dessert, comp my meal, or somehow make up for their mistake. If they didn't I might not go back.

Revoking someone's playing privileges during a tournament is traumatic. To say that the EV loss involved is insignificant is beside the point. It's like a restaurant spilling soup all over you and then saying "Why should I pay anything? Your clothes are machine washable permanent press!"

The least PokerStars should possibly consider doing is refunding the fee portion of the entries. They certainly don't deserve to be paid for hosting those SNGs. But really a $50 bonus seems more like it. You spill soup, you apologize. It's got nothing to do with how many orbits were missed. Compensating any major loss of EV should be a separate issue.
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