[MicroBob]

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I see nothing wrong here and nobody has come up with another way of doing it.

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Stars does.
And we've mentioned many different ways of doing it in this thread.
They include communicating better with the player involved and not blowing them off.
And in situations where they probably were NOT actually waiting for charge-backs they should conduct the investigation more quickly and shouldn't give time-frames that aren't even close to what they intend on doing.

Telling her they are suspicious of her activity and are investigating whether or not she is using a bot is not going to compromise their investigation imo.
Telling her to just be patient and if she really didn't do anthing wrong she will get her money back is not appropriate.
Telling her to stop writing to them or they will just drag out the investigation longer is not appropriate.


Rek - the result of the investigation does not mean that you were right and everyone else was wrong.
FT still handled this pretty badly. And, in fact, I still think are continuing to do so.