[Shibby]

Edit time was too long, so I'll reply to myself.

Response from Stars that worked for me. I had to go into the actual permissions for the three files at the bottom of the list and change them to full control.

Hello James,

Thank you for your email.

Some players have been reporting that their themes are not downloading.
This is cause because the download connection has been blocked by a
security programs in the player's computer (antivirus/firewall).

Are you running any of these packages?

Norton Internet Security / McAfee Security Center / ZoneAlarm /
CA Security Center / AOL Security Center / Kapersky Anti-Hacker /
Panda Internet Security / Sygate Personal Firewall /
PC-Cillin Firewall / Windows Firewall / Corporate Firewall

If you are using a firewall not listed above please be sure to let us
know the brand you are using.

Here are the general guide lines on how to configure an antivirus program
to allow PokerStars to connect and download themes without problems:

Inside the antivirus' software controls will be a list of programs,
and permissions for each program file.

These permissions are set by default the first time you run PokerStars
under the antivirus or after an update.

To make sure the permissions are set correctly, you'll need to locate that
list of programs, and set
their permissions to "Permit All" or the equivalent of unrestricted access.

It will be SOMETHING like this process, though the location will be
different in each antivirus:

Open the Antivirus control panel
(often you double click the antivirus icon near the Windows clock)

Click on the "Programs" tab (or otherwise locate the program list)

There may be up to three items in the Program list (you may need to
scroll down):

PokerStars GUI
PokerStarsUpdate.exe
PokerStarsCommunicate.exe

For each of these, changing "Block All" to "Permit All" (or to the
least restrictive permissions) should be sufficient to permit you to
download the themes.

Please let us know if you continue to have difficulty downloading themes
after making these changes.


Regards,

Morgan
PokerStars Support Team