[BryanSPokerStars]

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Whenever I try to install a new theme from the list of available ones on Pokerstars it just says installing and hangs forever. Anyone else having this issue? How to resolve?

Thanks

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Yes, I'm having the exact same problem.

It used to work fine.

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Hello folks,

I've since spoken to one of our programmers about this, who informs me that it's not a known issue. To investigate further, it would be helpful if anyone having this problem could send us their program log files for your PokerStars program.

To do this, please load the PokerStars program. From the lobby, please click on 'Help'. Go to 'Log Files', then select 'Send log files to support'. This will automatically send the files to us for you.

Alternatively, you can select 'Save log files as ZIP...' and your log files will then automatically be saved as a .zip file on your hard drive. You can then attach this .zip file to an email and send it to us at support@pokerstars.com.

Please note it is important that you send us these files as soon as you can (after the problem occurs) as they are only kept on your hard drive for a period of one day.

Edit: also if you'll drop me a line here when you've sent a log file through regarding this issue, I'll shadow your mail and report back here with the determination/fix from the programmers.

All the best,

Bryan S.
Tournaments Administrator
PokerStars Poker Room Management Team