[Josem]

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They also can't reveal what the investigation involves since then that information could be used by people in the future to circumvent security.

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Given that we live in societies which are willing to have public trials for murderers and rapists (despite the fact that knowledge could be theoretically used by future murderers and rapists to commit their crimes) I don't think it is unreasonable to have the same standard for alleged card cheats.

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They would be pretty much limited to just courtesy e-mails stating we haven't forgotten about you and we are still working on it.

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Well, that would be an improvement too.

Although, I don't think that's right.

For example, they could say: "We have detected that you played a series of unusual hands with player ABC. Can you please explain your thinking during these hands?"

or

"You have had a lot of transfers from player DEF. What is your relationship with that player?"

or

"We noticed that you play very long sessions. Can you please tell us about this?"

or

etc.