[DING-DONG YO]

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cz,

It sounds like you're confusing abusive and incompetent.

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I bought a new phone when they switched from AT&T wireless to Cingular (a few years ago) and they had to port my number even though I was still a cingular customer. They screwed it up, lost the number I've had for 8 years. It took me a month and probably about 20 hours on the phone with 15 different people to get it fixed. They also reassigned my number to someone else during that time by mistake.

But I was five days late on a bill after never being late on a bill before and some rude collections bitch called me TWICE threatening me.

Sure that's incompetent, but I think it's fair to call them abusive when looking at their CS + collections practices.