[kypreanus]

I did English Harbour Casino via Boogster. They offered a 8000 boogster points (valued at $80) for a $80 deposit at English harbour casino. You had to follow the terms and conditions to do this, and needed to either bust out or meet the wagering requirements.

Now that many players have done the offer, English Harbour decided to not pay Boogster in the middle of Boogster running the promotion, and Boogster thus has not paid/delayed their payments to their customers. Players who thought they would get their $80 back from Boogster have not been paid. This issue has been unresolved for over two weeks.

Boogster claims that the rep at the EH casino is "on holiday". I hope they understand that rogue-listed casino's holidays are always at times when the casino is supposed to pay. EH has also claimed that there has been "player fraud", and thus won't pay. They should realize that if they offer promotions that are risk-free there are of course gonna be people who want to deposit the minimum.

I knew English Harbour had a bad reputation and rogue-listed, but I contacted Boogster prior I made the deposit and they assured that those were old issues and there was no reason that I would not be paid. I and a lot of other players feel fooled.

Boogster has left their customers so far on their own in this issue. Over two weeks is an excessive delay for a "risk-free" promotion. Boogster has a solid reputation, and they should continue to treat their customers great. Boogster is responsible for the partners they choose and customers should except to be paid if they have followed the terms and conditions. This issue is also discussed on the Boogster forums, but for two weeks yet no results.