[Josem]

[ QUOTE ]
How can a reputable online casino deal with their customers like this?

[/ QUOTE ]
A reputable online casino would not deal with their customers like this.

I don't know why you think pokerroom.com is a reputable site.

[ QUOTE ]
Is there really no way to contact them?

[/ QUOTE ]
You might want to try visiting.
[ QUOTE ]
Who should I contact next? Authorities in my own country (I live in Europe)? Who will help me to protect my rights and get my money back?

[/ QUOTE ]
If pokerroomare part of a network, you may wish to try contacting whoever operates/owns the whole netowkr.