[Bobo Fett]

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It’s mainly for “meta” reasons that this is a terrible security measure. If clients are aware that WSEX in some circumstances asks for your password over the phone, then it makes it easier for fraudsters to call up and obtain your password.

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While I agree that there should be no need to tell a support rep your password, I don't see how a fraudster could obtain your password by calling support.

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I think he means the fraudster would call YOU, not support.