[jfk]

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It's normal for sportsbooks to do this because the "old system" was phone betting. Obv now this is dying they should really replace it, but this is what you get for playing at a site that doesn't care.

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In my experience, WPEX support is second best in the industry after Stars. Which is to say, the only other site besides Stars that actually has pretty good support.

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I agree with mjkidd. The support at WPX is usually of a very high quality. This is not just in comparison to other poker sites, their level of service compares well to any business.

When I had to change my account info it was a surprise to have them ask me for my password. Its natural to have misgivings. Just change your password once you've completed your transaction with the WPX rep on the phone.